Returns & Exchanges
Your satisfaction is our priority. Our easy returns process is designed with you in mind.
Our Returns Policy
Eligibility Window
You have 30 days from the date of purchase to return your items. Please note the following:
- Within 14 days: Full refund or exchange.
- 15-30 days: Exchange only.
- After 30 days: Items are no longer eligible for return.
Condition of Item
Returned items must be:
- In brand new, saleable condition.
- With all original tags, labels, and packaging (including shoeboxes) intact.
- Free from any signs of wear, washing, or alteration.
Restricted Items
For health, hygiene, and personalization reasons, the following cannot be returned:
- Swimwear
- Underwear & Socks
- Jewellery (earrings, necklaces, etc.)
- Cosmetics & Fragrances
- Personalized or Customized Items
Your Simple Return Journey
Request Authorization
Email our customer care team at [email protected] or click here to initiate your "Returns Authorization". Please include your order number and reason for return.
Securely Package
Once you received your return authorization follow the instructions provided and pack your item(s) carefully in their original packaging. Don't forget to include the original packing slip or a note with your order number.
Ship It Back
Send your package to the address provided with your order number. For peace of mind, we recommend using a trackable and insured shipping service.
(Return shipping costs are typically borne by the customer.)
Receive Confirmation
Once your return reaches us and passes inspection, we'll notify you via email about your refund or exchange status, usually within 14 days.
Refunds & Exchanges Explained
Processing Your Refund
Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 5-10 business days, depending on your bank.
Making an Exchange
If you requested an exchange and it's approved, we will ship the new item to you, subject to stock availability. If the item is out of stock, we will issue a refund instead. Our team will keep you updated throughout this process.
For additional returns questions, please visit our Returns FAQ
Still Need Help?
Our friendly customer care team is here to assist you with any questions.
Email Customer Care