Returns & Exchanges

Returns & Replacements

We understand that time can get the better of all of us so we want to make sure you have plenty of time to be able to return your order. That's why we are happy to offer a hassle free easy 30 day returns policy from date of purchase. You must notify us in writing that you wish to return your item(s) and depending on when you request your cancellation you will be eligible for a refund or an exchange as follows:

• If you contact us within 14 days of purchase, we will offer you a refund or an exchange
• If you contact us between 15-30 days of purchase, we will offer you an exchange option only
• If you contact us 31 days or more after your purchase, your return period has now expired and no longer eligible for refund or exchange

Once we approve your returns authorisation, you have an additional 14 days for the item to be delivered to our warehouse.

To initiate a returns, please contact customer care at [ [email protected] ] with the subject and we will provide you with a returns authorisation. Note that your return must be in a brand new condition as outlined in our terms & conditions otherwise we may refuse your return or apply a fee if the item is worn or damaged. Upon return, we will recalculate your invoice and take into account any promotions applied (including our free delivery offer over a certain threshold)

You can also contact us directly through the website if you Click Here

Returning Merchandise by Mail

 

 

On the back of the packing slip enclosed with your Cloving order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

General Information

Please allow up to 14 days for Cloving to process your return; this may be longer at busier times.

When an eligible order is returned to us you have two options:

• Refund to original payment method i.e. credit card etc (please be aware this can take up to 5 days depending on your bank.)
• Exchange your item. We will only exchange the same item originally bought for an alternative size or colour provided the item value is the same. We do not hold stock so can only exchange an item if it's in stock at the point of processing your return.

We usually respond to return requests within 24 hours (Mon-Fri). If you haven't received a response from us, we recommend you check your spam folder and add our domain name to your safe list. Please contact us via live chat if you need further assistance with your returns

Conditions Of Return

• Please make sure the item is not visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable
• The customer is responsible for the item returning to us, please make sure you take adequate steps to ensure the security of the contents during transit back, we cannot be held responsible for exchange or refund if reasonable steps are not taken.
• All items must be returned with all relevant swing tags, labelling, authenticity tags, branding and any accompanying marketing material specific to the item. This INCLUDES the shoebox that the shoes come in. If the shoebox is damaged, it means the shoes cannot be resold to another customer; we don't have spare boxes and may refuse to accept a return with a damaged or missing shoebox.
• Sometimes we offer free items with your purchase. If you are returning your item for a refund, any free item(s) must also be returned at the same time.
• If an item is faulty, damaged or incorrect, you must inform us within 7 days or we may not be able to process a refund or replacement.
• Items that have been customised or personalised cannot be returned
• Due to health and hygiene reasons, swimwear products, underwear, jewellery or cosmetics cannot be returned

CONSUMER CONTRACT REGULATIONS

From 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance. The Distance Selling Regulations have be subsumed into this new piece of legislation.

We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number.

If you have already received your order, you will need to return all the items in the order.

The items must be in their original condition and will be inspected once we have received them. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.